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Clinical care blueprint

Interactive Care Pathway Flowchart & Workflow Simulator

Track patient recovery from hospital discharge through 180 days of dedicated counselor outreach, in-person pouch demonstrations, clinical RAG triage, and retention win-back loops.

Care pathway simulation

Convatec Care Dynamic Flowchart Canvas

A visual flowchart tracing patient enrollment, 1-to-1 counselor routing, 24h SLA outreach, Day 3 second pouch training, clinical RAG triage, and 15-day competitor win-back loops.

Simulate pathway scenarios:
Enrollment Patient Intake & Program Initiation Immediate · Day 0
Patient Enrollment Intake Hospital discharge registered into Convatec Care
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System Engine

Intake & Consent Verification

De-duplicates record across phone numbers and confirms verbal consent.

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Enrollment From?
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Field OSR
Field Representative Intake

OSR code linked to record

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System Engine
QR Enrollment Form

Patient self-registration

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System Engine

Language Routing

Routes patient based on primary language preference.

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Care Counselor

Dedicated Counselor Assigned

Dedicated 1-to-1 counselor assigned for the full 180-day program.

Task: Outbound Call SLA: 24h
Call 1 — Introduction & Baseline Care
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